Creating Great Content for Email Newsletters
Email Marketing is a direct marketing method and customer relationship management (CRM) device which, if executed correctly, enjoys some of the best returns on investment out of any of the other ‘tools’ in the eMarketer’s kit. Email Marketing can be tremendously effective as its power lies in its ability both to broadcast, and also to target individuals with personalised content simultaneously. This ability to customise on a mass scale, combined with low costs per contact and total measurability make Email Marketing an attractive channel to many businesses and brands.
Central to great CRM is careful targeting, well-segmented mailing lists and customisation. And of course, what really counts is content. The type of content that an email requires really depends on its purpose.
Broadly, there are two different types of commercial emails which can be used to market a business, brand, product or service. First, promotional emails intend to illicit more immediate action though the promotion of a special offer or complementary product or service. Email Newsletters (sometimes also called “retention emails”) are the second type. These are based more on building long-term relationships with current and potential customers by providing useful or valuable information to subscribers.
As a side note, emails can also be used in CRM as part of a “transaction process”, such as notifying customers of when their orders have shipped, or to confirm order details and so forth.

















